Privacy Policy
This privacy policy covers the Glavour web site www.glavour.in and the other web sites operated under the www.glavour.in (“Site”) collectively referred to as “Grub,” and the services provided thereon (the “Services”) and is applicable to all information about you or the company or other entity you represent (“you” or “your”) collected through Grub with an effective date of octouber 1, 2023.
This Policy describes the types of information that Grub, Inc. (“we”, “us” or “our”) gathers from you and the other people who use Grub (the “Users”), how we may use that information and how you can contact us regarding this Policy and your personal information.
Changes to Policy. We reserve the right to modify this Policy at any time, so please review Grub frequently for any changes. Amendments to this Policy will be posted on the Site and will be effective when posted. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted, the changes to any amended or revised Policy by your continued access or use of our services or Grub.
Your Consent. Please read this entire Policy carefully before using Grub or providing us with any information. When you access or use Grub, you consent to the collection, use and disclosure of your information in accordance Terms and Conditions of Use and with this Policy. By providing information to Grub, all Users fully understand and consent to the collection, use and processing of such information by Grub or third parties as set forth herein. By using Grub, all Users consent to us providing all information (whether or not personally identifiable) received or collected from those Users to such third-party providers for the purpose of enabling the third-party provider to provide these outsourced services to us. In addition, all Users consent to the collection, maintenance, and processing of their information (whether or not personally identifiable) by us and these third-party providers. If you do not agree to the Terms and Conditions of Use and the terms of this Policy, you are not authorized to use the Grub Site.
Please understand that we may contract with third parties to provide various services to Grub relating to Grub on an outsourced basis rather than performing those services ourselves. For example, we may (i) contract with an email provider to handle the distribution of email messages to Users, (ii) contract with a web site hosting provider to host Grub for us or (iii) contract with a third party to provide call center services to facilitate communication in connection with our services. We may also contract with various validation services to confirm contact information you provide.
Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:
We protect your personally identifiable information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce our Terms of Use or protect the rights, property, or safety of us, our Members and Site visitors, and the public. We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.
Our Site are not directed to children under the age of 13. We do not knowingly collect personal information from children under age 13. Grub complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect or use personally identifiable information from children under the age of 13. If we discover such information from a child under the age of 13, we will eliminate that data.
Information You Give Us. We may collect and retain any information from you or your business provided to us when you visit a Site, including when you:
Use our service; register for an account; communicate with us, such as to provide feedback, request support, or ask for additional information; subscribe to content we offer, such as newsletters, alerts, etc.
We may collect information such as your first and last name, business address or other physical address, email address, zip code, telephone number, or information about your interactions with us or others, and other information
Social Media. You may use social networks or other online services to access our Site. When you do so, information from those services may be made available to us. By associating a social network account with our Site, you agree that we may access and retain that information in accordance with the policies of the social network or other online service and this Policy. For example, we may be able to access account or profile information that you have provided to the social network or information about your interactions with the social network to make information available to us (such as when commenting on a blog post or using a sign-on service, such as Facebook Connect).
Automatically Collected Information. We may collect information automatically when you visit our Sites, such as:
Your IP address;
The type of browser, devices and operating systems you use;
Identifiers associated with the device(s) you use to access our Sites;
The pages you visit, vehicles you view or configure, and the features you use, including dates and times;
If you navigated from or navigate to another website, the address of that website; and
Information regarding your internet service provider.
In addition, we may collect information about your activities on our Site through the use of cookies, clear GIFs or web beacons, local shared objects or Flash cookies, or through other identifiers or technologies, including similar technologies as they may evolve over time. We refer to these technologies collectively as Metrics Tools.
We may allow third parties to use Metrics Tools on our Sites. The information collected by Metrics Tools may be shared with and used by us, by others acting on our behalf, or by third parties subject to their own privacy policies. Information collected by Metrics Tools may be used on this Site or on other websites or services, including those that may not be operated by us. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
Email. We may collect information regarding the effectiveness of our email and other communications with you. For example, we may know if you follow a link in an email we send to you.
Information from Other Sources. We may obtain information about you from affiliates, partners, automobile dealers and other third parties. This information may include information about your use of this Site or our services, your use of other websites, your interactions with or purchases from automobile dealers, your interests and preferences and other information about you or your household. We may combine the information we obtain from third parties with information that we or our affiliates have collected about you.
Use of Information. We and others acting on our behalf may use the information that we collect or receive to operate our business, including our Site, including, but not limited to:
Operate and Support our Sites and Services. We use the information that we gather in order to operate our Site and our services. If you establish an account with us, we may use information about you to manage or support your account. We may identify your use of our Sites across devices, and we may use information we collect from you and receive from others to optimize your use of the Site and our services.
Improving and Evolving our Services. We constantly evaluate and improve our Site and services, including developing new products or services and use the information we gather to do so.
Advertising and Promotions. We may use the information we gather offer, provide, or personalize products and services from us and third parties. For example, we may customize content, promotions and incentives to reflect your preferences, business, interests, or prior interactions with us and others.
Testimonials. If you provide any testimonials about our goods or services, we may post those testimonials and examples of advertisements you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided.
Other Uses. We may use the information (whether or not personally identifiable) that you provide to us to also, among other things:
E-mail information and offers to you.
Mail information and offers to you.
Provide your information to third parties to fulfill services you have requested or that may be of interest to you.
Compile anonymous statistical information and analysis.
Provide compiled anonymous information to third parties.
Provide, sell, or rent anonymous statistical information and analysis to third parties for advertising purposes.
Help administer and protect the security of Grub.
Facilitate the processing by third parties of payment for online purchases or other transactions.
Prevent, detect, mitigate, and investigate fraud, security breaches, and potentially prohibited or illegal activities.
Third Party Tracking and Online Behavioral Advertising. We may share, or we may permit third party online advertising networks, social media companies and other third-party services, to collect, information about your use of our website over time so that they may play or display ads on our Service, on other devices you may use, and on other websites, apps or services. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site and other information. We may also share a common account identifier (such as an email address or user ID) to help us identify you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings. Some of these opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookie, you may need to perform the opt-out task again.
How long do we keep Site information? We keep the information you provided while your account is in existence or as needed to provide you services. We may keep your information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this Policy and our Terms of Use Agreement. We may keep information, for a limited period of time, if requested by law enforcement. Our Customer Service team may retain information for as long as is necessary to provide support-related reporting and trend analysis only, but we generally delete or de-personalize closed account data consistent with this Policy.
When Do We Share Information? We only share information about you as described or permitted by this Policy, unless you consent to other sharing. We may share information about you in the following ways:
Corporate Affiliates. We may share information with our corporate affiliates for their everyday business purposes, to provide services or to perform marketing. We may also participate in joint ventures with others and we may share information as part of that joint venture.
Partner Sites. We may share the information we gather with Partner
Service Providers. We may share information with third party service providers who help us operate our business or provide services on our behalf. These service providers include analytics companies and advertising networks that provide Metrics Tools on our Sites.
Promotional. We may share information with third parties to help us promote our products and services, or to help us customize advertisements, offers, or other communications to you.
Business Transfer. We may share information we have collected from you in connection with the sale or merger of our business or the transfer of assets.
Protection of Ourselves and Others. We may use and share the information we gather to enforce our rights and protect our property and those of our affiliates, customers and members of the public, to comply with applicable law, legal process, legal advice and for preventing fraud, and theft.
What Choices Do I Have Regarding My Information? You may limit and control the information provided to us in a number of ways. You may not be able to use all features of our Site if you limit the information you share with us.
For example, you can choose not to access our Sites through your social media account. You may also be able to limit the information provided to us by third party social media providers by altering your privacy settings with those providers.
Your browser and your device may provide you the option to limit the use of cookies or other Metrics Tools. You should consult documentation for your browser or device for more information. Your mobile device may have settings that allow you to prevent sharing geolocation information with us. You should consult your mobile device’s settings or help documentation for more information about exercising these options.
How Do We Handle Privacy Disputes? By using this Site, you agree that any dispute arising out of or relating to the Site, the Sites’ content or the services or materials made available on the Sites, or regarding information collected or shared about you, is subject to the Choice of Law, Venue, and Class Action Waiver provisions in our Terms of Service.
How Do We Protect the Security of the Information? We use administrative, technical, and physical security designed to safeguard personal information in our possession. We cannot guarantee the security of the information that we collect and store. If you believe that information about you has been subject to unauthorized disclosure, please let us know your Grub representative know or by mailing us at:
Grub Inc.
Plot no 5, Madhya Marg, 28B, Sector 28
Chandigarh, 160019
Lead Sharing Privacy Policy
We employ other companies and people to provide services to visitors to our Websites and our customers and users of the Subscription Service and may elect to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Grub Partners
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
We partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. When you engage with these co-marketing partners, we will tell you who we are sharing data with, and provide a link to the co-marketing partner’s privacy policy so you can learn more about how to opt-out of the partner’s communications. These co-marketing partners are required to adhere to our privacy and data protection policies. For more information on our co-marketing program, see this page.
Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Grub on the Websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
II. Data collections and uses
A. The data we collect:
• provided by users to our apps, such as during account creation
• created during use of our services, such as location, app usage, and device data
• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.
The following personal data is collected by or on behalf of our app:
1. Data provided by users. This includes:
• User profile: We collect data when users create or update their app accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information)
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
• Location
Approximate location (Physical user or device location within an area greater than or equal to 3 square kilometers. For example, the city a user is in, or location provided by the ACCESS_COARSE_LOCATION Android permission.)
Precise location (Physical user or device location within an area less than 3 square kilometers. For example, location provided by the ACCESS_FINE_LOCATION Android permission.)
We taking permission for motion and fitness because we have multiple types of drivers in the application with different vehicle types like,on foot, by bike, by bicycle, by car ,by Trucks, so we are taking permission because we need to fetch accurate data to so that we can manage our waiting pricing rule, and also need to deliver accurate data to customer end application,
We are tracking location while any movement occurred by the driver
• Messages
Sms (A user's text messages, including the sender, recipients, and the content of the message)
• We verify the identities of Customers, or of Delivery/Service recipients who request alcohol delivery, including by collecting photographs of their government-issued identification.
• Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
• User content: We collect the data submitted by users when they contact our customer support (including via videoconferencing tools), provide ratings or compliments for other users, vendors or merchants, or otherwise contact Us. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with US through the apps.
• Files and docs
Files and docs (A user's files or documents, or any information about a user's files or documents. For example, file names.)
• Device or other IDs
Device or other IDs (Identifiers that relate to an individual device)
• Financial info
User payment info -Information about a user’s financial accounts such as credit card number. Purchase history
Information about purchases or transactions a user has made.Credit score
Information about a user’s credit score.Other financial info
Any other financial information such as user salary or debts
• Voice or sound recordings for product searching
• Health and fitness
Information about a user's health, user's fitness, such as medical records or symptoms.
• Other in-app messages
A user’s text messages including the sender, recipients, and the content of the message.
1. Data created during use of our services. This includes:
• Location data (driver, service provider and delivery person): We collect Drivers/Service Providers’ and Delivery/Service persons’ precise or approximate location data, including to enable services and deliveries, to enable services/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. The app collects this data when our app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
• Location data (Customers and Delivery/Service recipients). We collect Customers’ and Delivery/Service recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how Customers and Delivery/Service recipients can enable location data collection). Our apps collects such data from the time a service or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Customers and Delivery/Service recipients may use the apps without enabling to collect precise location data from their mobile devices. However, this may affect features in the apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a vendor’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
• Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
• Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
• Communications data: We enable users to communicate with each other through our mobile apps and websites. For example, we enable Drivers/Service Providers and Customers, and Delivery/Service persons and Delivery/Service recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, We receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. We may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
2. Data from other sources. These include:
• Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.
• users or others providing information in connection with claims or disputes.
• Our business partners through which users create or access their account, such as payment providers, social media services, or apps or websites that use Our APIs.
• Our business partners in connection with debit or credit cards issued by a financial institution in partnership with Us to the extent disclosed in the terms and conditions for the card.
• vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
• publicly available sources
• marketing service providers or data resellers whose data uses for marketing or research
• law enforcement officials, public health officials, and other government authorities
We may combine the data collected from these sources with other data in its possession.
B. How we use personal data
We uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
• to enhance the safety and security of our users and services
• for customer support
• for research and development
• to enable communications between users
• to send marketing and non-marketing communications to users
• in connection with legal proceedings
We does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
We use personal data we collect:
1. To provide our services. We uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
• create/update accounts
• enable transportation and delivery services (such as using location data to facilitate a pick up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
• process payments
• track and share the progress of services or deliveries
• create travel itineraries and offer related services, such as services to the airport, rental car reservations, or food deliveries.
• personalize users’ accounts. We may, for example, present an user with personalized recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
• facilitate insurance, vehicle, invoicing, or financing solutions
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
We performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
• verifying users' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe Drivers/Service Providers and/or Customers.
In certain regions, this includes Real-Time ID Check feature, which prompts Drivers/Service Providers and Delivery/Service persons to share a selfie before going online to help ensure that the driver or delivery person using the app matches the account we have on file. Where permitted by law, this also includes performing facial verification of photographs submitted by users, or collected from public databases, to prevent identity-borrowing or to verify users’ identities.
• using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized Drivers/Service Providers or Delivery/Service persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
• using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
• sharing information regarding serious driver or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide rides or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent Drivers/Service Providers or Delivery/Service persons who may pose a safety risk to the platform or its users from using Glavour Technologies’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.
• using ratings, usage and other data to prevent matching of Customers and Drivers/Service Providers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).
We performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests or other parties, including users and members of the general public.
3. Customer support. We uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
We performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
We performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of legitimate interests developing new services and features.
5. Enabling communications between users. For example, a driver may message or call a customer to confirm a pickup location, a customer may contact a driver/service provider to retrieve a lost item, or a vendor or delivery person may call a delivery recipient with information about their order.
We performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
6. Marketing. We may use personal data to market our services to our users. This includes sending users communications about our services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
We may also inform users about products and services offered by Our partners. For example, we may provide recommendations, promotions, or ads for our partners based on users’ past delivery orders. Although we inform users about products and services offered by Our partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off the apps and websites, including based on user location, use of Our services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for Our services.
For information about how to opt out of certain marketing communications (including ads) from Us and its advertising partners, please see the section titled “Marketing choices.”
We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, We notified some users by email of ballot measures or pending legislation relating to Our services in those users’ areas.
We performs the above activities on the grounds that they are necessary for purposes of legitimate interests in informing users about Our services and features or those offered by Our partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding Glavour Technologies’s use of your data for marketing.
7. Non-marketing communications. We may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products.
8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of our services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
9. Automated decision-making
We use personal data to make automated decisions relating to use of our services. This includes:
• enabling dynamic pricing, in which the price of a service, or the delivery fee for Glavour Technologies orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of Customers and Drivers/Service Providers using at a given moment.
• matching available Drivers/Service Providers and Delivery/Service persons to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences.
• determining user ratings, and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. Please also see the section below titled “Ratings look-up” for further information.
• flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Glavour Technologies, its users, and others. In some cases, such as when a user is determined to be abusing Glavour Technologies’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review.
• using driver location information, and communications between Customers and Drivers/Service Providers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a delivery pickup in order to induce a cancellation, we will not charge the customer a cancellation fee and will adjust the amounts paid to the driver/service provider to omit such a fee. To object to such an adjustment, please contact Our customer support.
• Using driver/service provider data (such as location, rating and gender) and customer data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.
To object to a deactivation resulting from these processes, please contact Our customer support.
We performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Us, its users and others.
C. Cookies and third-party technologies
Our Apps and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and app's Cookie Notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Our apps uses cookies and similar technologies for purposes such as:
authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.
D. Data sharing and disclosure
Some of Our app services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
We may share data:
1. With other users
This includes sharing:
riders’ first name, rating, and pickup and/or dropoff locations with drivers.
riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the dropoff location of the other riders.
order recipients’ first name, delivery address, and order information with the cloud kitchen's or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the cloud kitchen's or merchant and, for order deliveries, the delivery person.
for drivers and delivery persons, we may share data with the rider(s), order recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information; and driver or delivery person profile, including compliments and other feedback submitted by past users.
We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.
for those who participate in our referral program, we share certain data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
2. At the user’s request
This includes sharing data with:
Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
Our business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, We may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other business partners and their users in connection with promotions, contests, or specialized services.
Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.
3. With the general public
Questions or comments from users submitted through public forums such as Our blogs and social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.
4. With the App account owner
If a user receives services through an account owned by another party, we may share their trip or order information, including location data, with the owner of that account. This occurs, for example, when:
a rider uses their employer’s for Business profile, such as when they take trips arranged through Our App Central
a driver or delivery person uses an account owned by or associated with Us partner transportation company or restaurant
a rider takes a trip or a delivery recipient receives an order arranged by a friend or under a family profile
5. With Us subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, We processes and stores such data in the United States on behalf of its international subsidiaries and affiliates, such as Cornershop. For more information, please visit our Cornershop Data Sharing Policy.
6. With Us service providers and business partners
These include:
payment processors and facilitators
background check and identity verification providers
cloud storage providers
Google, in connection with the use of Google Maps in Our apps (see Google’s privacy policy for information on their collection and use of data)
social media companies, including Facebook and TikTok, in connection with Us use of their tools in Our apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data)
Advertising intermediaries who enable app to display and measure the effectiveness of personalized ads.
marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
research partners, including those performing surveys or research projects in partnership with Us or on Our’s behalf
vendors that assist to enhance the safety and security of Our apps and services
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners
airports
providers of bike and scooters that can be rented through Our apps, such as Lime
third-party vehicle suppliers, including fleet and rental partners
7. For legal reasons or in the event of a dispute
we may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Our's rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.
This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
We may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletion
We retains user data for as long as necessary for the purposes described above.
We retains user data to provide its services and comply with its legal obligations.
We retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
The length for which We retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
For example:
We retain user data of riders and order recipients that is processed in order to provide our services, such as the user profile information and credentials, for the lifetime of the user's account.
We retain certain categories of users for a maximum of 7 years regardless of the lifetime of the user's account, such as location data used to calculate the fee of the trip to comply with Tax regulations.
We retain certain categories of data of all users for a period unrelated to the lifetime of the user's account, to avoid fraudulent use of the app. The period for which the data is retained will be determined by the necessity of the data for purposes of safety, security, and fraud prevention, as well as legal and regulatory requirements. Examples include incomplete driver applications, which are retained for 1 year, and rejected driver applications and customer service communications on safety incidents, which are retained for 7 years.
Pursuant to legal and regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute, we may retain certain categories of data after the deletion of the user's account, such as user profile information, vehicle and tax data. This generally means that we retain their account and data for 7 years after a deletion request.
Users may request deletion of their accounts at any time. We may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Our app, or through Our’s website (riders and order recipients here; drivers and delivery persons here; guest checkout users here).
Following an account deletion request, We deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
IV. Choice and transparency
We enables users to access and/or control data that We collects, including through:
privacy settings
device permissions
in-app ratings pages
marketing choices
We also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that We restrict its processing of user data.
A. Privacy settings
The Settings > Privacy menu in the app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Our Privacy Center is also available in web version.
Location data collection
User can enable/disable app to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > My Profile > Address.
Emergency Data Sharing
We collects location data to track the location of drivers and show order status on the customer app so the customer easily tracks his order status through the app. When the app is closed or not in use, data is not trackable.
In the Agent app, we are tracking the location of the agent in the background mode as well while they are working for us, as soon as they mark their off Duty and clear the application from the background, we do not take the location or track the agent.
Users may enable app to send push notifications about discounts and news from App. Push notifications may be enabled or disabled through the Backend panel.
Communications from cloud kitchen's and merchants
While placing an order in the app, users may opt-in to share their contact details with certain restaurants or merchants in order to receive communications from them.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
C. In-app ratings pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the app, and also access a breakdown of their average rating in Our’s Privacy Center.
Drivers can see their average rating after tapping their profile photo in the our Driver app. Click here for more information.
Delivery persons may also be rated by order recipients, res
taurants and merchants. Click here for more information.
Cookies and related technologies: For information on how to control the use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Notice.
Cancellation & Refund Policy :
Orders can be cancelled within 1 minute of placement and before cloud kitchen's confirmation. A full refund will be issued to the original payment method used for the particular payment gateway.
Orders cancelled after cloud kitchen's confirmation are not eligible for refunds.
Shipping:
Delivery Fees: Delivery fees are calculated based on your location and the cloud kitchen's location. The delivery fee will be displayed clearly before you place your order.
Delivery Times: Estimated delivery times are displayed on the app based on the cloud kitchen's location and traffic conditions. These are estimates only, and actual delivery times may vary.
User data requests
we provide users with various ways to learn about, control, and submit questions and comments about handling their data.
Accessing data: Users can access data including their profile data and trip or order history through Our apps or via the website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an Our user. Users can also request access to their data here.
Data portability: Users can request a copy of their data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Our's apps or driver portal. Users may also request to update or correct their data here.
Deleting Account: Users may request deletion of their account at any time through Our’s Privacy Center, or in the Settings and delete account.
In addition, depending on their location, users may have the right to file a complaint relating to handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
Follow these steps to delete account
Login your account in driver application.
Go to the setting or profile section.
You will get delete account option. after tap on delete account.User will get an confirmation message after confirmation the account will be deleted.
