Refund & Cancellation

Cancellation & Refund Policy :

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Glavour reserves the right to deny any refund to Buyer according to a cancellation initiated by Buyer even if the same is within one minute followed by suspension of account, as may be necessary in the sole discretion of Glavour.

If Buyer cancels his/her Order after one minute of placing it, Glavour shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as compensation for the damages suffered by Glavour, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

Non-Customer Cancellation

failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery

if the address provided by the Buyer is either wrong or falls outside the delivery zone

failure to contact the Buyer by phone or email at the time of delivering the Order booking

Shipping:

Delivery Fees: Delivery fees are calculated based on your location and the restaurant's location. The delivery fee will be displayed clearly before you place your order.

Delivery Times: Estimated delivery times are displayed on the app based on the restaurant's location and traffic conditions. These are estimates only, and actual delivery times may vary.